Hyderabad: A city-based passenger travelling aboard a Jet Airways flight had a bitter experience when he found an insect in the food that he was served.

Krishna Mohan Nyayapati, who was travelling from Hyderabad to Mumbai by Jet Airways Flight 9W 7081/S2 4460 on Monday, ordered a meal and was horrified to find an insect in his biryani.

“It is with great anguish and pain that I bring to your notice the horrible standards of hygiene that the staff of Jet Airways maintain while serving passengers. During the course of my lunch, I was shocked to find a dead fly in the biryani served to me. I am not sure how an airline which boasts of international standards can be so careless and maintain such unhygienic conditions while serving passengers food,” Mr Nyayapati said.

He said that he had lodged a complaint with in-flight attendant Rylan John. “I was surprised that there was no formal format or book for the filing of a complaint. The attendant just noted down my complaint on a piece of paper. Upon reaching Mumbai, I immediately sent Jet Airways a formal complaint by email. So far I have not received any reply apart from an acknowledgement from them,” he said.

The staff of Jet Airways in Hyderabad refused to comment on the issue.